Support for merchants using Price Proof to record price history and audit compare-at (strikethrough) pricing.
.myshopify.com store domain so we can look into it faster.
How do I start recording price history?
Open the app from your Shopify admin and click Sync catalog. Price Proof reads your products, records a baseline snapshot of every price and compare-at price, and from then on keeps a daily snapshot plus a snapshot each time a price changes. The longer it runs, the stronger your evidence.
Do I need to do anything every day?
No. A daily background job takes the snapshot automatically. You only open the app when you want to review risk or export evidence.
What does the risk score mean?
Each discounted product is scored against U.S. FTC former-price rules and the EU Omnibus directive. High means a compare-at price with no genuine former selling price, a permanent "sale", or an Omnibus violation. Medium is a deep discount or thin history. The app shows the exact reason a plaintiff would cite and the fix.
Is this legal advice?
No. Price Proof provides operational estimates and an evidence record to help you follow pricing rules. It is not legal advice — consult a lawyer for your specific situation.
What is the "lowest 30-day" metafield?
For EU Omnibus, the reference ("was") price must be the lowest price of the last 30 days. When you enable it, the app writes that value to product.metafields.pp.lowest_30d so your theme can display it.
What data does the app touch?
Only product and variant titles, SKUs, prices and compare-at prices (scopes read_products, write_products). It never reads customers, orders or payment data. See the Privacy Policy.
Does the app change my prices?
Only when you click a fix (for example "Clear compare-at on selected"). Nothing is changed automatically.
How does billing work?
Free covers up to 100 variants. Pro is billed through Shopify's own billing (7-day free trial), so charges appear on your Shopify invoice and you can cancel any time by uninstalling.
How do I remove my data?
Uninstall the app — we honor Shopify's app/uninstalled and shop/redact webhooks and delete your store's data. You can also request deletion at torhencompany@gmail.com.
Provided by TORHEN SPA, Chile · torhencompany@gmail.com